With Hunter Douglas Window Treatments customers may experience a broken cord. Broken cords are usually caused my normal wear and tea or in some instances due to aggressive use.
If the cord is broken in your window treatment, it will have to be restrung by the professionals at Hunter Douglas. The unit will have to be removed from your home and sent to them for repair.
- If your unit is less than 1 Year Old
Avalon Flooring will send an installer to your home to remove the shade, send it back to Hunter Douglas for repair and return to your home to re-hang the unit at no charge to you. - If your unit is more than 1 Year Old
Avalon Flooring will send an installer to your home to remove the shade, send it back to Hunter Douglas for repair and return to your home to re-hang the unit. Please note: there will be charges for the take down and re-hanging of the unit, as well as shipping costs.
It is important to note that Hunter Douglas will only restring window treatment units that are less than 7 years old under warranty. Over 7 years old will require a repair quote.