Please be aware of the following conditions that may exist after installation.
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Seams - Some carpets show seams more than others. There is no such thing as an invisible seam. Lighting will also affect the visibility of your seam. It is a characteristic of berber carpet and residential loop carpet to have visible seams.
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Roll Marks - You may notice what appears to be lines in the carpet. These result from the weight of the carpet resting on itself during storage. These marks will disappear in timewith normal traffic and vacuuming. During cold months it may take longer for these marks to disappear. If roll marks are still visible in 30 days, please contact us.
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Footprints - All plush carpeting will show footprints to some extent. Some carpets show less footprints, marks, etc. It is important to remember that it means “less tracks,” not “no tracks.”
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Indents - All carpets will show indents from heavy objects, such as furniture. Nylon carpet is the most resilient. Olefin carpet (berber/loop) however is the least resilient, this means that dents may be impossible to remove.
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Shedding - New carpet, especially cut pile carpeting will shed to some extent. Fiber type, twist and construction will affect how much a carpet will shed. Wool carpet will shed immediately after installation. It is normal to see excess fibers on the surface of your carpet and in your vacuum. If it continues to be heavy after 6 months, please contact us.
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Shading - Carpets will appear to look different depending on lighting, room colors, furniture layout, etc. Remember that carpet is a dyed product and will appear slightly different each time it is made and once it is placed in your home, therefore it may not match the sample exactly.
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Odor - New carpet may also have a “new carpet smell.” Carpet emits less VOCs than other products such as paint. These emissions clear very quickly. The low-level VOC emissions and the harmless odor from new carpet dissipate within the first 48 to 72 hours after installation — even sooner with open windows or doors.