No warranty covers tears, burns, cuts, pulls, or other damage, deterioration, stain, loss of color or appearance caused by abuse, or improper or inadequate maintenance; products placed in use on stairs, ramps, or any area regularly subjected to wheel or rolling apparatus.
There are outside elements that may affect a rug’s appearance over time. Many of these conditions are not covered under warranty. The following conditions are normal and are not considered manufacturing defects:
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Color and texture can vary slightly from samples.
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Roll marks are caused by rolling the rug for shipment, but will normally disappear with routine vacuuming.
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Rolling the rug for shipping can cause seam peaking.Carefully rolling a rug in the opposite direction will minimize this problem, and it should disappear after a few weeks.
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Shedding is normal for new rugs, especially cut piles, and will stop over time with routine vacuuming.
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Small filaments of yarn that dislodge and gather on the carpet surface, especially in busy areas, cause pilling and fuzzing, that will also minimize with regular vacuuming.
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Matting and crushing can occur in all rugs, and is generallynoticeable in pivot points and traffic paths. Regular vacuuming and proper maintenance help minimize these characteristics.
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Highlighting and shading, particularly in cut pile rugs, result from light reflecting at different angles on the surface.
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Watermarking or pooling is caused by the reversal or bending of carpet fibers so that light is either absorbed or reflected from the surface
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Occasional sprouting, pulls, or loss of single tufts is normal. Just trim the tuft with sharp shears and vacuum.
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Ridges or rows may develop in high-traffic areas.
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Exposure to sunlight, humidity, heat, oxides and other atmospheric gases may change colors. And, improper maintenance can also affect color appearance.
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Wet areas, like bathrooms, may cause texture and color changes due to humidity and exposure to chemicals like chlorine.
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Soil and stain resistance are excellent, but no rug is impervious to everything. Routine care and cleaning are vital to maintain the rug’s long-term appearance.
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Due to the nature of heavily concentrated traffic on stairs, products placed in use on stairs, ramps, or any area regularly subjected to wheel or rolling apparatuses is specifically declined from all warranties.
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Runner is not warranted on stairs.
Avalon Flooring conveys all product-specific manufacturer warranties to the consumer. Please refer to the literature provided by the manufacturer for each product’s specific warranties. We make no claims or guarantees over and above those listedby the manufacturer.