Warranty does not cover indentations, scratches or damages caused by negligence, water, wet mopping, erosion, pebbles, sand, other abrasives, spiked heel shoes, insects, pets, misuse, abuse, accidents, natural wood fiber surface discoloration, extreme environmental conditions, improper maintenance, insufficient prevention and/or protection in kitchen working stations and underneath furniture, misuse or improper alterations of the original manufactured products. Special Purchase and Promotional Products may be exempt from warranties.
Warranties apply only to hardwood for owner occupied, single family, indoor residential installations and do not cover hardwood installed in any commercial or business places, daycare facilities, and/or rental properties. All Hardwood products are a product of nature and therefore will show knot marks, mineral streaks and/or variation in color based on the botanical species.
Hardwood products WILL VARY from store samples or samples that you have seen in our locations. It is a requirement that material be approved by homeowner before installation.
No claims for visual concerns will be accepted after installation.
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