All carpets will change in appearance over time. This is primarily due to foot traffic. Carpet in heavy traffic areas will exhibit the most change. A good quality cushion will help extend the carpet’s appearance. The tips of the tufts in cut-pile carpets, over time and use, will lose some twist, causing it to bloom. This is normal and should be expected. Other non-warranted carpet characteristics include crushing, fading or color loss, footprints, indentations, matting, shading, shedding, filtration soiling, and yellowing.
Carpet is not warranted on steps.
Warranties apply only to carpet for owner occupied, single family, indoor residential installations and do not cover carpet installed in any commercial or business places, daycare facilities, and/or rental properties.