• Movement in the house which causes cracks in the tile or stone.
• Water damage including leaks and weather-related damage.
• Damage caused by other trades.
• Use of improper cleaning agents.
• This warranty is limited to the purchaser and/or first owner and cannot be transferred.
• Shading - In the case of natural products such as marble, stone and slate, all variations in color and shade are natural characteristics of the product and are not considered defects. Sometimes shading is intentionally designed into ceramic tile and cannot be considered a defect. Every time a tile is fired, its shading will vary depending on the color, style, body and texture. Natural products such as marble, pebbles and stone can vary greatly; there is no way to guarantee color or shading, as it is a natural product.
• Scratching - Some tile and marble will show scratches. The higher the shine, the more likely you will see scratches. This will generally occur over many years. Polished marble and stone will need to be maintained to keep scratches to a minimum. Matte tiles will show very little, if any, scratches. Please keep this in mind when making your selection.
• Glass Tiles- Due to the nature of the product there may be slight variations of the finished installed product (color and hue) as compared to samples.
• Mosaics installed on a shower floor may feel sharp or uncomfortable underfoot due to the nature of the products.
• Trim/Decos/Listellos/Hand Painted Tiles – These products are designed to coordinate, not match, your tile. They are generally made at different times, which means they may be a different shade.
• Caulk and silicone will be applied at the time of installation but are not warranted. Replacement of caulk/silicone should be considered as basic home maintenance. Discoloration of grout after installation is not a warranted condition.
• Due to environmental factors not within Avalon Flooring’s controls such as; home water type, unlimited number of body, healthcare and cleaning products on the market, Avalon Flooring cannot be held responsible for color variations, stains, surface scratching or etching that is caused after installation of tile grout or caulk.
• Avalon Flooring limits our warranty to our actual replacement and does not include any additional trades that might be needed.