We strongly recommend customers be home when the installers first arrive. This allows the installers to review the materials with you and confirm installation areas. The Installers may also ask where they can set up and make cuts. Our installers always use drop cloths to protect nearby furniture and delicate items.
The installers will review placement, designs and layouts before installing the tile. It is important that you review these with the installer, as once the material is installed it cannot be changed or removed.
Your tile or natural stone installation may take several days depending on the size and complexity of the project. The installers will need to remove the existing floors, and they may use tools (e.g., saws, crow bars, scrapers) that generate noise and dust. These tools may also cause nail pops in the ceiling below.
Following the removal of the existing floor, the installers prep the floors for your new tile or natural stone product to ensure that the new floor is supported and protected from any potential moisture. The preparation may include water proofing membranes, mortars, and grouts, all of which require time to cure before moving onto the next step.
Tiles are set in a mortar cement. This process does take some time depending on the size of the project and can take 24-48 hours to completely set cure.