FAQ'S

General

• What are your store hours?
• Do I need to hire a professional installer?
• How will an installation manager help me with my project?
• What will the Estimator do for me?
• What will the Sales Associate/Design Specialist help me with?

Installation

• How should I maintain the product after installation?
• When can I use the space after the installation?
• What is my role during the installation?
• Who will be installing the product?
• Who do I contact if I have questions about the installation?
• How much will the installation cost?

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Tile

• What do Tile "Ratings & Grades" mean?
• What are shower threshold and sills?
• What are shower seats or benches?
• What types of shower drains are available for my project?
• What is a shower niche?
• What is bullnose tile?

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Carpet

• How often should I have my carpets professionally cleaned?
• How do I get rid of the "new" carpet smell?
• Do I really need carpet padding?
• Why does my carpet look like two different colors?
• Is carpet bad for people with allergies?

Hardwood

• What do I do about Hardwood Floor Discoloration?
• What is Hardwood Photosensitivity?
• What is the difference between Solid & Engineered Hardwood Floors?
• Why does my hardwood floor make noise?
• Why is my Hardwood "gapping" or separating?

Laminate

• Is Laminate Flooring easy to care for?
• What is the subfloor?
• What is acclimatization?
• What is underlayment?
• What is the AC rating?
• What does "thickness" mean?

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Vinyl

• Why is my subfloor condition so important?
• What are Vinyl Planks?
• What are Vinyl Tiles?
• What is Sheet Vinyl?
• What is Vinyl Flooring?

Natural Stone

• How do I prevent staining on Natural Sone?
• What are common finishes for Natural Stone products?
• How is Natural Stone different than Ceramic Tile?
• What is Natural Stone?
• Should I seal my Natural Stone floor?

Window Treatments

• Which home automation systems are compatible with PowerView Motorization?
• What is PowerView Motorization?
• Are Hunter Douglas Window Treatments safe for children and pets?
• What does "American Design & Craftsmanship" mean when associated with Hunter Douglas Window Treatments?
• What is UV protection?
• What should I do if my Window Treatments have broken cords?

Area Rugs

• Do I need a rug pad?
• Why do carpets need binding or serging?
• What is the difference between Rug Binding, Serging & Fringing?
• What is Rug Fringing?
• What is Rug Serging?
• What is Rug Binding?